Terms & Conditions

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for AireGard® Ventilator products within a limited time from the purchase date, subject to terms and conditions as listed below:

1. This non-transferable warranty card provides this AireGard® Ventilator unit a limited warranty coverage over a period of:

i. Thirty-six (36) months for Residential Installation.
ii. Twelve (12) months for Commercial Installation.
iii. Twelve ( 12) months from Date of Purchase for Labor and Service.
iv. Twelve (12) months for the unit’s Remote Control (ERV and FS Series only).

2. This limited warranty applies to AireGard® Ventilator products purchased from Gard Inc. Sdn. Bhd. or authorized dealerships for domestic use in Malaysia only.

3. This limited warranty is invalid when the factory-applied model and serial number has been altered, modified, or removed.

4. This warranty covers any manufacturing defects that arise from normal usage within the warranty period. Gard Inc. Sdn. Bhd. and its authorized dealers will at its option and without charge, repair or replace the defective compo­nents or parts of the product on the condition that customer brings the product to AireGard@’s authorized service centers within the warranty period. Any parts replaced under this warranty shall become property of Gard Inc. Sdn. Bhd. and be returned to the company.

5. The warranty on replacement units will be limited to the unexpired term of the warranty on the original ventilator.

6. This warranty card is not replaceable in the event of loss.

7. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in locations that may be inaccessible {such as out of service coverage areas) and/or hazardous to its service agents in any way.

8. To the extent allowed by applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd. be liable for any loss of profit, and special, indirect, or consequential damages sustained in connection with the product.

9. Aire Gard® Ventilator units purchased from authorized online marketplaces share the same warranty for units purchased offline from authorized stores/dealerships.

Please note: You are required to present the warranty card together with the purchase receipt for your free warranty service, failing which Gard Inc. Sdn. Bhd. and its authorized dealers reserve the right to decline any warranty claims. A standard rate will be chargeable for all services provided which is determined by Gard Inc. Sdn. Bhd. and applies to all authorized dealerships. 

What is not covered in this warranty: 

1. Defects caused by the attack of household pests, fire, lightning, natural disasters, flood, pollution, abnormal voltage, or usage of generator.

2. Products damaged due to acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repair by any other than service technicians from authorized service centers.

3. Products damaged caused by improper testing, demonstration, maintenance, installation, adjustment, or alteration of any kind.

4. Products damaged caused by usage of non genuine spare parts or accessories.

5. Cosmetic damage of any kind.

6. All accessories packaged with AireGard® Ventilator units are not warranted.

CAUTION: CUSTOMERS ARE ADVISED TO INSTALL ADEQUATE LIGHTNING PROTEC­TION DEVICES FOR THEIR EQUIPMENT. SHOULD YOU NEED FURTHER ASSISTANCE AND INFORMATION, PLEASE CONTACT YOUR DEALER.